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How can we help?
Delivery, returns, sizing and the live shows — the answers we’re asked for most.
Delivery
How much is delivery?
Tracked UK delivery is free on orders over £40, otherwise £3.95.
When will my order arrive?
We dispatch within 48 hours on working days; tracked delivery takes 2–4 working days.
Do you deliver outside the UK?
Not yet — Ireland and the EU are next. Join the Bloom list to hear first.
Returns & exchanges
What is your returns policy?
Return unworn items with tags within 30 days for a full refund. Returns are free.
How do I exchange a size?
Start a return and place a new order for the size you need — that way the new size ships straight away.
When will I get my refund?
Within 5 working days of your return reaching us, to your original payment method.
Sizing & fabric
How do your sizes fit?
Each product page lists garment measurements from the factory spec sheet. Compare them with a piece you already own, laid flat.
What are the pieces made of?
The fabric composition is on each product page, exactly as printed on the sewn-in label.
How should I wash it?
Follow the care label sewn into the garment.
TikTok live
When are the lives?
Several times a week from our Manchester studio — see the live page for this week’s schedule.
Can I use a code from a live here?
Live-only offers apply in our TikTok Shop. Site codes, like the Bloom list welcome code, apply here.
Contact us
Write to us
We reply within one working day, Monday to Friday.
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